FAQ

Frequently Asked Questions

1. Why do I need a caregiver?  
The reasons people need or want a caregiver vary greatly.  Some people just enjoy having the additional help around the house so they can focus on spending time with their family and friends.  Other people need the help to remain independent, comfortable, and healthy in their homes.  Many times the caregiver is for your spouse or loved one.  Caring for a loved one can be emotionally and physically draining for everyone involved and sometimes it is best to have professional assistance so that you can enjoy worry-free quality time with your loved one.  Caregivers can also provide much needed respite for family members.

2. What can a caregiver do for me or my loved one?
Our caregivers provide non-medical companion services.  What they do for each client depends on the clients needs but includes meal preparation, personal grooming assistance, light housekeeping, transportation, and assistance with remaining active and engaged with life.

3. Will Medicare pay for this?
Medicare does not cover homecare.  Our services could be covered by a long term care insurance policy but in many cases is paid for out of pocket.

4. Do you take insurance?
We do not accept payment directly from  the insurance company but we work with our clients to get reimbursed from most of the major insurance companies.  If you have any questions about your coverage call us today.

5. What if I am not a senior but I still need some help?
We provide services for anyone 18 and older.

6. Can I do homecare or do I need to move into assisted living?
The choice between homecare and assisted living is not an easy one.  Homecare can often allow a person to remain home for much longer than they thought.  If aging in your home and maintaining independence is important, then homecare is often a great option.  Moving to assisted living is a huge life change and often one that cannot be undone.  Homecare can bridge the gap between needing additional help but not being ready to move into a facility.  However if staying in your home is no longer an option, our care advisors are very familiar with senior housing within your community and can help with the transition.

7. What are activities of daily living?  
Activities of daily living are the things that people do every day without thinking about them until something gets in the way.  In many cases this is an injury or illness that suddenly makes simple tasks, like showering, walking or eating, a challenge. Our caregivers can assist with getting dressed, running errands, cooking, and many other activities that help your life run smoothly.

8. Will the caregiver clean my house?
Our caregivers provide light housekeeping.  This is generally understood to mean vacuuming, dusting, tidying up the house, and laundry.  We tell people that most caregivers are not going to be scrubbing your toilet or engage in any cleaning requiring specialized supplies or heavy lifting.  If you need cleaning the best option is to discuss your wishes with the caregiver and see what arrangements you can make.

9. Do I have to sign a contract?
Yes, however we understand that people’s needs change.  For this reason we only require 24 hour notice for any changes in the schedule.  Unlike some agencies, we do not require a weekly minimum number of hours or a commitment to weeks or months of service.

10. Can I get help only a few hours a week or a few times a month?
Yes, we provide one hour to twenty-four hour care with no minimums or commitments.  You could do one hour once a year if that is all you need.  Again, all we ask is for twenty-four hours notice of any change in the schedule.

11. What if the care isn’t just for one person?
Our standard rates are for providing care to one person.  If care is needed for more than one client then it would be billed at time and a half.

12. How much is it?
Our rates vary by location.  Contact us or visit your location page for accurate pricing.

13. What about the hidden fees and additional costs?
Holidays are billed at time and a half.  If the caregiver uses their vehicle for transportation of the client or uses their vehicle to run errands on the client’s behalf, mileage is charged.  We have no other additional costs or hidden fees.  Our rates are all inclusive and except milage, which will be charged when caregivers use their personal vehicles to run errands on the clients behalf or transportation of the client. Certain holidays are billed at time and a half, which are outlined in the agreement. there are no additional charges.

14. If I have an emergency at night or on the weekend, who will help me?
Our office staff is available by phone 24 hours a day, 365 days a year.

15. My caregiver just called and said they are sick and can’t come.  What do I do?
Call the office.  We will work to get a replacement caregiver out there as quickly as possible.